Return policy.
What we can and cannot take back, and what we do when something arrives wrong.
The short version
We do not accept returns or exchanges on any product. If your order arrives damaged, incorrect or incomplete, we will replace it or refund it.
Why we cannot take returns
Our products are consumable and age-restricted. Once a package leaves our facility we have no way to verify how it has been stored, handled or transported, so we cannot legally or safely return it to inventory or sell it to anyone else.
This is a product-safety position. It applies regardless of whether the package has been opened.
Damaged, wrong or missing items
Email us within seven days of delivery with your order number and photos of the outer packaging and the contents. Do not throw the packaging away until we have resolved it.
We will send a replacement at no cost, or refund that portion of your order, whichever you prefer. We do not ask you to ship anything back.
Cancelling an order
If your order has not shipped, email us with your order number as quickly as possible and we will cancel and refund it in full.
Once a shipping label has been created we cannot recall the package.
Refunds
Approved refunds go back to the original payment method. Most banks post the funds within five to ten business days of us issuing them; the exact timing is on their side, not ours.
Original shipping charges are refunded only when the error was ours.
Subscriptions
You can skip, pause, change or cancel a subscription at any time from your account. Changes made before your next billing date apply to that order.
Once a subscription order has been billed and shipped it is treated like any other order under this policy.
Orders refused or undeliverable
Orders refused at delivery, or undeliverable because no adult 21 or older was available, are refunded less shipping once the package is back with us.
Orders placed to a state we cannot ship to are cancelled and refunded in full before they ship.
How to reach us
Email hello@drink1992.com with your order number in the subject line. We answer Monday to Friday, usually within one business day.
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